Engagement vs Consultation
Midlands and Lancashire CSU
Which engagement activity is best for a particular project? When should engagement actually be formal consultation?
As engagement leads we often get asked questions like these by colleagues who are involved in projects which they know will need patient and public involvement but they're not sure if engagement or formal consultation is needed.
To help answer these questions, we've developed a tool that illustrates the different types of engagement activity which could be used in scenarios affecting a fictional audiology service - and importantly we show the moment when engagement needs to become consultation.