A guide to capturing and using patient, public and service user feedback effectively

NHS West Midlands & University of Birmingham

Tuesday, 14 October 2014
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This guide has been produced as part of investing for Health project 4 to assist PCTs, practice based commissioners and trusts with the effective commissioning, analysis and use of patient, public and service user feedback. it highlights the need for engagement to be meaningful, embedded within each organisation and understood and valued by staff. it gives a simple guide to each of the different methods for collecting feedback, as well as top tips, case studies and useful resources.


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