A formal consultation will need some type of document that outlines the need for change and the proposed options.
Here is an example of recommended items to include in a consultation document about service change:
- A clear message about the change and why it is necessary
- Clear vision of the future service; if the change is in relation to hospitals, include how the service will be provided within an integrated service model
- An explanation of what would happen if nothing changes, i.e. quality, safety, accessibility and proximity of services
- Benefits and outcome for patients and service users
- Clear evidence for services to be on a single or fewer sites
- Can you evidence support from clinicians regarding the changes?
- Demonstrate how you tested changes that are promoted by clinical governance issues
- To prove that the option is not already decided, show which options were considered during the pre-consultation phase of your engagement
- How will you achieve sustainable staffing?
- Risk management – explain the risks and how they will be managed
- Have you been able to demonstrate the financial implications of different proposals?
- How are you protecting the interests of those who will be affected
- How will you evaluate change once the implementation has taken place
- Have the documents been signed off by the board?
- Make them available in different formats