Innovative Examples

There are a range of creative techniques that can help improve the patients’ experience that is an alternative to written or verbal formats.

Painting, drawing, sculptures and photographs are a great way for people to express their experiences at a different level. It can also be a useful mechanism to display for other patients, public and staff to see, to encourage others to be involved.

Video is another example for users to express feelings and experiences in a creative way, as well as staff and professionals to communicate information more effectively.

One example is to video a patient describing their journey through the healthcare system, describing good practice and areas they personally struggled with. This can be a strong message for the viewer and is a good method for sharing someone’s experience with others. Alternatively, users can use video to capture their experiences like a diary, which would be more of a personal tool.

View a selection of case studies on Improving Patient Experience

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