Insight in action

For our first look at 'Insight in action', Jane Blay, quality, patient safety and experience commissioning manager at Shropshire Clinical Commissioning Group (CCG) gives us an overview of the CCG's experience of using the system.

Shropshire CCG started to use Insight in June 2013 as part of our commitment to improving the quality and safety of services. The CCG wants to promote a no blame culture of openness and transparency across the health economy so providers and commissioners feel able to openly report problems and work together to influence change for the better.

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