Engaging the public in difficult decisions about health service change? A guide to help commissioners is available now

The need for transformational change in the NHS is frequently discussed. So too is the need to involve the public in difficult decisions about that change. However, advice on how to successfully engage a range of public stakeholders has often been less forthcoming.

This paper from NHS Clinical Commissioners is an attempt to redress that. Read on for top tips on how to get public engagement right.


Involvement Insight: key timelines for consultation

If you're involved in a project where you think the level of service change, redesign or reconfiguration may result in the need to formally consult then you should take a look at this. We've written a handy consultation timeline to help you navigate through the pre-consultation and consultation stages with key milestones, points to consider at each stage and approximate timescales.

You can read the guide here.


Did you 'Choose Well'?

Having just emerged from one of the busiest winters for the NHS, the Midlands and Lancashire Commissioning Support Unit’s marketing team would like to hear your views about the Choose Well campaign which aimed to ease pressure on NHS services over winter.

The campaign, which was delivered on behalf of Clinical Commissioning Groups across Birmingham, Sandwell, Solihull, Wolverhampton, Walsall, Staffordshire, Stoke, Herefordshire, Shropshire and Telford & Wrekin, used a range of advertising and communication methods to help patients choose the right service when they needed urgent and emergency care over the winter period.


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